Privacy Policy

We collect information necessary to provide our hosting services and improve your experience: Personal Information: • Name, email address, and contact details • Billing and payment information • Company information (if applicable) • Communications with our support team Technical Information: • IP addresses and connection logs • Server usage statistics and performance metrics • Browser type and operating system • Service configuration and preferences Automatically Collected Data: • Website analytics and usage patterns • Error logs and diagnostic information • Security monitoring data

We use collected information for legitimate business purposes: Service Provision: • Creating and managing your hosting account • Processing payments and billing • Providing technical support • Monitoring service performance and security Communication: • Sending service-related notifications • Responding to inquiries and support requests • Providing important account updates • Marketing communications (with your consent) Improvement and Security: • Analyzing usage to improve our services • Detecting and preventing fraud or abuse • Ensuring network security and stability • Complying with legal obligations

We respect your privacy and limit information sharing: We DO NOT sell, rent, or trade your personal information. We may share information only in these circumstances: • With your explicit consent • To service providers who assist in our operations (under strict confidentiality) • When required by law or legal process • To protect our rights, property, or safety • In connection with a business transfer (merger, acquisition, etc.) Service Providers: • Payment processors for billing • Data center partners for infrastructure • Support tools and analytics services All third parties are contractually bound to protect your data.

We implement comprehensive security measures: Technical Safeguards: • Industry-standard encryption (TLS/SSL) • Secure data centers with physical security • Regular security audits and penetration testing • Access controls and authentication systems Operational Security: • Employee background checks and training • Regular security awareness programs • Incident response procedures • Data backup and recovery systems Network Security: • DDoS protection and monitoring • Firewall and intrusion detection systems • Regular security updates and patches • Isolated customer environments While we use best practices, no system is 100% secure. We continuously monitor and improve our security measures.

Data Retention: • Account information: Retained while your account is active • Billing records: 7 years for tax and legal compliance • Support communications: 3 years for service improvement • Server logs: 90 days for security and troubleshooting • Backup data: 30 days for disaster recovery Data Location: • Primary data centers in the United States • Backup facilities in secure international locations • Data transfers protected by appropriate safeguards • Compliance with applicable data protection laws Upon account termination, we will delete or anonymize your personal data according to our retention schedule, except where legally required to retain it.

You have important rights regarding your personal data: Access and Control: • Request access to your personal information • Update or correct inaccurate data • Download your data in a portable format • Request deletion of your personal data Communication Preferences: • Opt out of marketing communications • Choose notification preferences • Manage cookie settings Account Management: • View and modify account settings • Access billing and usage information • Control data sharing preferences To exercise these rights, contact us at contact@zerodistance.tech or through your account portal. We will respond within 30 days.

We use cookies and similar technologies to enhance your experience: Essential Cookies: • Authentication and session management • Security and fraud prevention • Load balancing and performance Analytics Cookies: • Website usage statistics • Performance monitoring • Error tracking and debugging Functional Cookies: • Preference settings • Language selection • Custom configurations You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

As a US-based company, we primarily process data in the United States: • Our primary servers are located in US data centers • We may use international service providers with appropriate safeguards • Data transfers comply with applicable privacy laws • We implement contractual protections for international transfers For users outside the US, we ensure appropriate protections are in place for your data.

Our services are not intended for children under 18: • We do not knowingly collect information from children under 18 • If we learn we have collected a child's information, we will delete it • Parents or guardians can contact us to request deletion of a child's data • Account holders must be 18 or older, or have parental consent

We comply with applicable privacy laws and regulations: • General Data Protection Regulation (GDPR) for EU residents • California Consumer Privacy Act (CCPA) for California residents • Other applicable state and federal privacy laws • Industry-specific regulations as applicable We regularly review and update our practices to ensure ongoing compliance.

We may update this Privacy Policy from time to time: • Changes will be posted on our website • Material changes will be communicated via email • Continued use constitutes acceptance of changes • We will provide 30 days' notice for significant changes We encourage you to review this policy periodically for updates.

For questions about this Privacy Policy or our data practices: Zero Distance Internet LLC 8 The Green, Suite B Dover, Delaware 19901 United States Email: contact@zerodistance.tech Subject: Privacy Policy Inquiry Data Protection Officer: Available upon request for GDPR-related inquiries. We will respond to privacy-related inquiries within 30 days.